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Issue when clicking on Gant's View button
Posted: Thu Jun 30, 2022 2:20 pm
by ifernandez@nexit
Hi everyone,
How are you? The reason I am posting this time is because we recently bought for a customer Gant View PRO for Odoo v13.
After we installed the module, when we go to a Project view and click on View BryntumGantt button, we get two errors which I attached to this email.
1 - Error:
Rastreo de error:
TypeError: Cannot read properties of undefined (reading 'update')
at Class.updateState (https://rda.nexit.com.uy/web/content/2115-55c0f46/web.assets_backend.js:4329:116)
at prototype.<computed> [as updateState] (https://rda.nexit.com.uy/web/content/359-1be62f1/web.assets_common.js:3861:488)
at https://rda.nexit.com.uy/web/content/2115-55c0f46/web.assets_backend.js:1102:149
at async Promise.all (index 0)
at async Class.reload (https://rda.nexit.com.uy/web/content/2115-55c0f46/web.assets_backend.js:1101:1)
2 - Error
Rastreo de error:
start@https://rda.nexit.com.uy/web/content/2117-0e224ca/web.assets_backend.js:4328:476
@https://rda.nexit.com.uy/web/content/359-1be62f1/web.assets_common.js:3861:493
promiseReactionJob@[native code]
Would you help us solve this issue?
Thank you in advance!
Re: Issue when clicking on Gant's View button
Posted: Thu Jun 30, 2022 9:19 pm
by Terence
Which version of our module are you using?
Re: Issue when clicking on Gant's View button
Posted: Fri Jul 01, 2022 3:04 pm
by ifernandez@nexit
Terence wrote: ↑Thu Jun 30, 2022 9:19 pm
Which version of our module are you using?
13.0.1.3.5
Re: Issue when clicking on Gant's View button
Posted: Sat Jul 02, 2022 3:06 pm
by Terence
Thank you. I will try to reproduce. Come back on it upcoming Monday.
Re: Issue when clicking on Gant's View button
Posted: Tue Jul 05, 2022 4:15 pm
by Terence
I tested the module on both 13.0 community and the enterprise version and I can not reproduce the issue.
It can be the case that there is a conflicting module installed. In that case it is best to install the module on a clean 13.0 Odoo database. Then install the other modules to pin out the conflicting module.
Sometimes it helps to upgrade the project module. But hard to tell without any further information.
Re: Issue when clicking on Gant's View button
Posted: Fri Jul 08, 2022 5:02 pm
by ifernandez@nexit
Terence wrote: ↑Tue Jul 05, 2022 4:15 pm
I tested the module on both 13.0 community and the enterprise version and I can not reproduce the issue.
It can be the case that there is a conflicting module installed. In that case it is best to install the module on a clean 13.0 Odoo database. Then install the other modules to pin out the conflicting module.
Sometimes it helps to upgrade the project module. But hard to tell without any further information.
Hi Terence, how are you?
We installed the module on an empty v13 Community version, only with Project module installed and we didn't reproduce the issue.
Then we installed it on an empty v13 Enterprise version in same conditions and we did reproduce issue.
Would you mind in taking a look again? We have not been able to even test it yet.
Re: Issue when clicking on Gant's View button
Posted: Sun Jul 10, 2022 11:51 am
by Terence
I have tested on enterprise as well, maybe I used out dated enterprise packages. I will try again.
Re: Issue when clicking on Gant's View button
Posted: Sun Jul 10, 2022 11:53 am
by Terence
For testing meanwhile you can use our demo site.
https://odoo-gantt.bryntum.com
Re: Issue when clicking on Gant's View button
Posted: Mon Jul 11, 2022 12:36 pm
by Terence
I can not reproduce exact this error, but it fails when you install our community version on an enterprise instance. You need the enterprise module instead.
- Screenshot 2022-07-11 at 12.35.02.png (104.47 KiB) Viewed 1473 times
Which one did you install?
Re: Issue when clicking on Gant's View button
Posted: Mon Jul 11, 2022 4:01 pm
by ifernandez@nexit
Terence wrote: ↑Mon Jul 11, 2022 12:36 pm
I can not reproduce exact this error, but it fails when you install our community version on an enterprise instance. You need the enterprise module instead.
Screenshot 2022-07-11 at 12.35.02.png
Which one did you install?
We installed the following: https://apps.odoo.com/apps/modules/13.0/bryntum_gantt/
I guess this is the cause of the issue.
Would you provide us with the Enterprise version? Let me know what do you need from us.