RootCause causing issues itself

Error monitoring tool for recording videos & screenshots of user sessions


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mariusz.pala
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Joined: Mon May 25, 2020 9:44 am

RootCause causing issues itself

Post by mariusz.pala »

Hi, we have errors bring captured by RootCause pointing to RootCause JS - see the stack trace below and attached.

Code: Select all

	
Object.originalCall [as SUPER]
@ rootcause-full-extjs.js:10:137708), :494:33
Object.Siesta.Recorder.TargetExtractor.ExtJS[getTargets]
@ rootcause-full-extjs.js:10:137708), :9718:33
Object.internal wrapper [as getTargets]
@ rootcause-full-extjs.js:10:137708), :549:28
Object.Siesta.Recorder.Recorder[getPossibleTargets]
@ rootcause-full-extjs.js:10:137708), :8921:29
Object.internal wrapper [as getPossibleTargets]
@ rootcause-full-extjs.js:10:137708), :549:28
Object.Siesta.Recorder.Recorder[override onScrollEvent]
@ rootcause-full-extjs.js:10:137708), :8236:24
Object.internal wrapper [as onScrollEvent]
@ rootcause-full-extjs.js:10:137708), :549:28

Any idea what is wrong or how to get rid of this issue?

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mariusz.pala
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Joined: Mon May 25, 2020 9:44 am

Re: RootCause causing issues itself

Post by mariusz.pala »

Browser: Chrome 83.0.4103.61
OS: Windows 10
Window size: 2560 x 1248
Device pixel ratio: 1
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36


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mats
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Re: RootCause causing issues itself

Post by mats »

This is for an Ext JS app? What version? Modern or Classic?

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mariusz.pala
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Re: RootCause causing issues itself

Post by mariusz.pala »

Ext JS 6.6 classic


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mats
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Re: RootCause causing issues itself

Post by mats »

Any pattern you recognize? Are you able to reproduce it yourself?

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mariusz.pala
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Re: RootCause causing issues itself

Post by mariusz.pala »

I see 3 errors in our RootCause account and users reporting that error appearing in dev console but I am not able to reproduce it.


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mats
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Re: RootCause causing issues itself

Post by mats »

Maybe you can enable video recording for one of your users who can reproduce it?

Tired of debugging javascript errors in web applications? Try our new error logging service RootCause, or read more on the Sencha blog

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mariusz.pala
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Re: RootCause causing issues itself

Post by mariusz.pala »

We have video recordings recorded by RootCause but I can't see anything in there, tried reproducing, but still nothing. Looks like it's only printed to the console


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mats
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Re: RootCause causing issues itself

Post by mats »

Ok, sounds like it'll be hard to fix. We've never seen it ourselves and we have pretty extensive coverage of RC as it's enabled on all our Ext JS based demos. If you can reproduce it, we should setup a quick screenshare to get it fixed.

Tired of debugging javascript errors in web applications? Try our new error logging service RootCause, or read more on the Sencha blog

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