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Post by SIM-LTD »

Hi there

Tooltip Issue - with Gantt Release 1.2.0, 6th Nov.

Under VUE CLI, the tooltip has an extra tooltip that pops up.

You can check this out online: https://www.bryntum.com/examples/gantt/vue/javascript/advanced/dist/index.html

Indeed, just pass your mouse over any of the items in the button bar and a strange tooltip appears??

In our Dev, this extra toolTip is above the one we are expecting. (Look at the screenshot)

If this is a bug, could you please be nice to give us a workaround; because we are in the middle of acceptance test and that issue does not help.

Thank you
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Post by pmiklashevich »

There is out-of-dated code in the demo. I've created a ticket to clean up. https://app.assembla.com/spaces/bryntum/tickets/9453-remove--quot-tiptext-quot--from-integration-demos/details

examples/vue/javascript/advanced/src/components/Panel.vue need to rename "tipText" to "tooltip" and remove
tooltip : {
    forSelector : '.b-button',
    onBeforeShow() {
        const activeButton = this.activeTarget && WidgetHelper.fromElement(this.activeTarget, 'button');

        if (activeButton && activeButton.tipText) {
            this.html = activeButton.tipText;
        }
        else {
            return false;
        }
    }
},
About your issue, where you see 2 tooltips at the same time, could you please provide steps of how we can reproduce it locally?

Pavlo Miklashevych
Sr. Frontend Developer


Post by SIM-LTD »

Hi

just want to let you know that we have done exactly what you have suggested long before posting that issue.
But once this was done the issue remains and we still have 2 toolTip!

Unfortunately, we cannot provide a test case; as a matter of fact, as already said many time in this forum, we are involved in a big project that comprises both Scheduler & Gantt, and preparing a test case is not possible...

We simply switched :

* Gantt from 1.2.4 To 1.2.0 (last one)
* Scheduler from 2.2.5 To 2.3.0
Once this done, the issue with the toolTip appears.

Is there anything else, according to your experience, we can look at?

Post by mats »

Preparing a test case should always be possible. As we've said *many many* times in our forums - we cannot provide support unless we get good test case to work with.

Post by SIM-LTD »

As usual, we are surprised about your answer... especially yours...
Instead of admitting that something may be wrong since we simply switched to the new release!!
but no... you prefer as usual repeating the same thing... "PROVIDE TEST CASE...."
It wouldn't you do any harm to let us know what could be the root of that issue...
Cheers

Post by mats »

We're surprised to see your reaction, we reply the same to everyone who posts with insufficient details. If you can reproduce it in our samples, it's ideal. If you only can reproduce it in your own environment, there is zero chance we can debug or fix it I'm afraid.

Post by SIM-LTD »

Since JS Gantt & Scheduler were launched, we have posted pretty much issue (some were very serious...).
So far many of then have not been fixed (even when our board sent an official email to inform you about the situation...)

Now, our project that include both JS Gantt & Schedule is delayed, because we had to spend a huge amount of time to finding some workaround so as to fixe these issues.
Our main concern is whenever a new release of JS Gantt & Schedule is launched, we have to first check if the issue posted are fixed, if not (which is most of the case) we have to bring back our workaround to the source (this takes a while) and then check if the workaround is compatible with the new release (sometime yes, and sometime no and if not strive to handle the case...)

We have many time addressed the fact that our Solution includes both JS Gantt & Schedule and some of your colleague has admitted that you did not have this case internally, and he had built up a sample in its environment to be able to understand our issue and strive to fixe then.

Our colleague has simply asked
Is there anything else, according to your experience, we can look at?
and your answer was "
Please Provide a test case
while just before your colleague brought a piece of the solution (outdated code..)

Sorry, if you do not like the way my colleague has answered and I apologize for that.
Nonetheless, you must consider that we do have a huge pressure because our solution, 60% dependent on JS Gantt & Schedule, and so far we did not ask much help or support, all our DEV are based on understanding the sample you have provided and of course on our ability to implement new processes...

Hence, we only get to this forum to post issue and see if there are some tips that could help us to implement some functionalities.
We do understand very well that you may have thousands of customer, nonetheless, we have indirectly participated in improving your product, by posting all those issues.
Then the only thing we would like to get in return is some tangible answer and support.

Thank you for your understanding
Head of Dev Department.

Post by mats »

We understand your frustration, and we do appreciate your bug reports. We always strive to find a solution quickly. However, if we need a test case - it's not something we say unless we mean it. Our support model simply doesn't scale unless our customers provide decent debuggable context. Our forum support rules have always been very clear - seen here viewtopic.php?f=16&t=772

If you need help debugging your application code, we also offer Professional Services. Details here: https://www.bryntum.com/services/

Post by SIM-LTD »

The issue remains even in this new release 2.0.0

We did not installed that new release because we simply wanted to run a full-scale test with the online demo
(https://www.bryntum.com/examples/gantt/vue/javascript/advanced/dist/index.html)
And we have gathered pretty much issue and we'll create as requested one post for each.

This issue with the tooltip occurs apparently only with VUE CLI (dev) for which we deeply involved...
Look at the screenshot we made from your online demo, a tooltip appears either with empty value or 'true' value as shown in our previous post, only for the Widget added on the Toolbar...

It could be nice to fixe this once and for all.

Thank you
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Post by mats »

Confirmed, we have a ticket open. Should be fixed soon! Thanks for reporting.

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