Gantt + scheduler is not displaying

Support for v6.x of our Scheduling components


Post Reply
User avatar
rahul.s
Premium Member
Premium Member
Posts: 11
Joined: Wed Oct 23, 2019 10:25 am

Gantt + scheduler is not displaying

Post by rahul.s »

We have upgraded the gantt from 3.X to 6.1.7, the gantt is not displaying in to MS Dynamics CRM v9.1, I tried using javascript.
When i saw in debugging page i didn't get any error. I have tried in all the browsers.
Could you please help me in displaying gantt step by step process. I followed the below url and it doesn't helps https://www.bryntum.com/dist/docs/gantt5.x-for-extjs/#!/guide/gantt_getting_started.

If you have any proper document line by line process, please send it to me.

mail id: ibrahim@mtccrm.com

User avatar
pmiklashevich
Core Developer
Core Developer
Posts: 2725
Joined: Fri Apr 01, 2016 11:08 am

Re: Gantt + scheduler is not displaying

Post by pmiklashevich »

Hello,

Where did you get the link to the docs? It's v5. The latest docs are here: https://www.bryntum.com/docs/gantt-for-extjs/#!/guide/gantt_getting_started

Updating process should be really straightforward. I would recommend you to go through the changelog file which you can find in the root of the product sources and pay extra attention to the major updates: v4.0.0, v5.0.0, v6.0.0.

To be able to help you with your issue, we need a testcase. Could you please prepare one and attach here? Please strip out server side related code. All details how to report an issue or ask for help are described here: viewtopic.php?f=35&t=772

Best regards,
Pavel
Pavel Miklashevich - Core Developer

User avatar
rahul.s
Premium Member
Premium Member
Posts: 11
Joined: Wed Oct 23, 2019 10:25 am

Re: Gantt + scheduler is not displaying

Post by rahul.s »

I have followed the process 6.X, with the shared link as you sent me. But still i'm getting same error.

I'm sending you the process i followed and test cases in detail.

Please find the attachment and help me to resolve the issue.

If possible could we have a screen sharing session as its business critical.

Regards,
Ibrahim
+91 - 9676727876
ibrahim@mtccrm.com
gantt Display error.docx
(182.73 KiB) Downloaded 3 times

User avatar
pmiklashevich
Core Developer
Core Developer
Posts: 2725
Joined: Fri Apr 01, 2016 11:08 am

Re: Gantt + scheduler is not displaying

Post by pmiklashevich »

Hello Ibrahim
I'm sending you the process i followed and test cases in detail.
Please find the attachment and help me to resolve the issue.
I'm afraid we cannot consider your attachment as a testcase. Testcase should be runnable. Please create a zip file of your project and attach here.

Also please refrain from attaching Microsoft Word files as a reference for text and pictures. If you press "Full editor & Preview" there is "Add files" at the bottom where you can add pictures. For code snippets please use "CODE" tag, you can find its icon at the top "</>".

Reviewing your pictures I paid attention that you're passing an empty array to the 'items' of the Gantt panel. What is the idea behind this? Gantt is not supposed to have items. Since the Gantt extends Ext.tree.Panel the items you set are: https://docs.sencha.com/extjs/7.0.0/classic/Ext.tree.Panel.html#cfg-items
I would recommend to remove the line.

Except of this, we have to see real teastcase to be able to help.
If possible could we have a screen sharing session as its business critical.
That's possible. We offer our professional services. You can find more info here: https://www.bryntum.com/services/

Best regards,
Pavel
Pavel Miklashevich - Core Developer

User avatar
rahul.s
Premium Member
Premium Member
Posts: 11
Joined: Wed Oct 23, 2019 10:25 am

Re: Gantt + scheduler is not displaying

Post by rahul.s »

Hi Pavel,

As i have sent private message, I just wanted to follow up on the below question i have raised few days back and haven't heard back from you. As i am struck and not sure how to move forward , it would be great if someone help me on the approach or have a call to discuss on it.


User avatar
pmiklashevich
Core Developer
Core Developer
Posts: 2725
Joined: Fri Apr 01, 2016 11:08 am

Re: Gantt + scheduler is not displaying

Post by pmiklashevich »

Hello,

I'm afraid scheduling a private call through the forum is not available. Please contact us here: https://www.bryntum.com/contact/

Also I found 2 other topics created by you which look quite similar. One of the topic contained a testcase and we somehow missed your post. I've made you demo work there, please take a look if it's still relevant for you: viewtopic.php?p=72757#p72757

Also this topic viewtopic.php?p=66129#p66129 looks quite related to your current update.

Let us know please if the fixed testcase helps you with your problem. If not, please attach another testcase here and we will try to investigate it asap.

Pavel Miklashevich - Core Developer

Post Reply