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RootCause causing issues itself

Posted: Mon May 25, 2020 9:48 am
by mariusz.pala

Hi, we have errors bring captured by RootCause pointing to RootCause JS - see the stack trace below and attached.

Code: Select all

	
Object.originalCall [as SUPER]
@ rootcause-full-extjs.js:10:137708), :494:33
Object.Siesta.Recorder.TargetExtractor.ExtJS[getTargets]
@ rootcause-full-extjs.js:10:137708), :9718:33
Object.internal wrapper [as getTargets]
@ rootcause-full-extjs.js:10:137708), :549:28
Object.Siesta.Recorder.Recorder[getPossibleTargets]
@ rootcause-full-extjs.js:10:137708), :8921:29
Object.internal wrapper [as getPossibleTargets]
@ rootcause-full-extjs.js:10:137708), :549:28
Object.Siesta.Recorder.Recorder[override onScrollEvent]
@ rootcause-full-extjs.js:10:137708), :8236:24
Object.internal wrapper [as onScrollEvent]
@ rootcause-full-extjs.js:10:137708), :549:28

Any idea what is wrong or how to get rid of this issue?


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 9:57 am
by mariusz.pala

Browser: Chrome 83.0.4103.61
OS: Windows 10
Window size: 2560 x 1248
Device pixel ratio: 1
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:02 am
by mats

This is for an Ext JS app? What version? Modern or Classic?


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:15 am
by mariusz.pala

Ext JS 6.6 classic


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:16 am
by mats

Any pattern you recognize? Are you able to reproduce it yourself?


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:27 am
by mariusz.pala

I see 3 errors in our RootCause account and users reporting that error appearing in dev console but I am not able to reproduce it.


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:37 am
by mats

Maybe you can enable video recording for one of your users who can reproduce it?


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:41 am
by mariusz.pala

We have video recordings recorded by RootCause but I can't see anything in there, tried reproducing, but still nothing. Looks like it's only printed to the console


Re: RootCause causing issues itself

Posted: Mon May 25, 2020 10:47 am
by mats

Ok, sounds like it'll be hard to fix. We've never seen it ourselves and we have pretty extensive coverage of RC as it's enabled on all our Ext JS based demos. If you can reproduce it, we should setup a quick screenshare to get it fixed.