Any idea what is wrong or how to get rid of this issue?
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 9:57 am
by mariusz.pala
Browser: Chrome 83.0.4103.61
OS: Windows 10
Window size: 2560 x 1248
Device pixel ratio: 1
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:02 am
by mats
This is for an Ext JS app? What version? Modern or Classic?
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:15 am
by mariusz.pala
Ext JS 6.6 classic
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:16 am
by mats
Any pattern you recognize? Are you able to reproduce it yourself?
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:27 am
by mariusz.pala
I see 3 errors in our RootCause account and users reporting that error appearing in dev console but I am not able to reproduce it.
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:37 am
by mats
Maybe you can enable video recording for one of your users who can reproduce it?
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:41 am
by mariusz.pala
We have video recordings recorded by RootCause but I can't see anything in there, tried reproducing, but still nothing. Looks like it's only printed to the console
Re: RootCause causing issues itself
Posted: Mon May 25, 2020 10:47 am
by mats
Ok, sounds like it'll be hard to fix. We've never seen it ourselves and we have pretty extensive coverage of RC as it's enabled on all our Ext JS based demos. If you can reproduce it, we should setup a quick screenshare to get it fixed.