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Max video sessions

Posted: Tue Feb 19, 2019 4:10 pm
by King_Aero
I still get the Max video sessions reached even though I have a subscription and I'm the only one that looks at the videos. So I'm unsure how to open up sessions or how many I have.

Re: Max video sessions

Posted: Tue Feb 19, 2019 4:48 pm
by mats
You see this warning in the Dashboard UI or on the console when using your app?

Re: Max video sessions

Posted: Tue Feb 19, 2019 8:27 pm
by King_Aero
On the root cause web app and when you open a logged error, it has Details, Watch Video and Timeline.

https://cl.ly/d99fc98838a6
mats wrote:
Tue Feb 19, 2019 4:48 pm
You see this warning in the Dashboard UI or on the console when using your app?

Re: Max video sessions

Posted: Fri Feb 22, 2019 4:56 pm
by mats
This video was from Feb 5th, your paid Startup plan started Feb 12th. Are you still seeing this message in new recordings after you upgraded?

Re: Max video sessions

Posted: Mon Feb 25, 2019 4:21 pm
by King_Aero
I haven't gotten any new errors since the upgrade to check. I upgraded to get the retention and remove the limits on video sessions. I take it the limits are tied to the error and not the account?

Re: Max video sessions

Posted: Tue Feb 26, 2019 12:01 am
by mats
Limits are imposed when the error is recorded yes, if it's exceeded when error happens it won't be viewable I'm afraid.